Introduction
LiveAgent is a popular help desk software that offers a wide range of features to manage customer interactions. While LiveAgent is a great tool for many businesses, it may not be the best fit for everyone. In this article, we’ll take a look at the top 10+ alternatives to LiveAgent and evaluate their key features, pricing, and suitability for different types of businesses.
Criteria for Selection
When evaluating LiveAgent alternatives, we considered several key criteria, including:
- Ease of use: How user-friendly is the software? Can non-technical staff easily navigate the interface and perform tasks?
- Features: What features are offered and how do they compare to LiveAgent’s offerings? Are there any unique features that set the alternative apart?
- Integrations: Does the software integrate with other tools and platforms commonly used by businesses?
- Price: How does the pricing of the alternative compare to LiveAgent’s pricing structure? Are there any hidden costs to consider?
- Support: What kind of customer support is available and how responsive is the support team?
Top 10+ LiveAgent Alternatives
- Zendesk
Zendesk is a popular customer support software that offers a range of features to manage customer interactions across multiple channels, including email, phone, chat, and social media. It offers powerful automation tools, analytics, and integrations with popular third-party tools like Salesforce, Shopify, and Slack.
Key features:
- Multichannel support
- Customizable workflows and automation
- Detailed reporting and analytics
- Integrations with 500+ third-party tools
- AI-powered chatbots for self-service
Pricing: Zendesk offers a range of pricing plans, starting from $5 per agent per month for the Essential plan up to $199 per agent per month for the Elite plan.
- Freshdesk
Freshdesk is a cloud-based help desk software that offers a simple and intuitive interface for managing customer interactions. It offers multichannel support, automation tools, and integrations with popular third-party tools like Salesforce, Slack, and Shopify.
Key features:
- Multichannel support
- Automated workflows and ticket routing
- Collaboration tools for internal teams
- Powerful reporting and analytics
- Gamification features to motivate agents
Pricing: Freshdesk offers a range of pricing plans, starting from $15 per agent per month for the Blossom plan up to $99 per agent per month for the Estate plan.
- Zoho Desk
Zoho Desk is a cloud-based help desk software that offers multichannel support, automation tools, and integrations with popular third-party tools like Salesforce, Slack, and Shopify. It offers a simple and intuitive interface for managing customer interactions.
Key features:
- Multichannel support
- AI-powered chatbots for self-service
- Automated workflows and ticket routing
- Customizable reports and analytics
- Integrations with 500+ third-party tools
Pricing: Zoho Desk offers a range of pricing plans, starting from $12 per agent per month for the Standard plan up to $45 per agent per month for the Professional plan.
- HubSpot Service Hub
HubSpot Service Hub is a customer service software that offers a range of features to manage customer interactions and improve customer satisfaction. It offers multichannel support, automation tools, and integrations with popular third-party tools like Salesforce, Slack, and Shopify.
Key features:
- Multichannel support
- Automated ticket routing and escalation
- Powerful reporting and analytics
- Customer feedback tools
- Integrations with HubSpot’s CRM and marketing automation tools
Pricing: HubSpot Service Hub offers a range of pricing plans, starting from $45 per user per month for the Starter plan up to $1,200 per month for the Enterprise plan.
- Help Scout
Help Scout is a cloud-based help desk software that offers a range of features to manage customer interactions, including email, chat, and phone support. It offers a simple and intuitive interface for managing customer interactions, as well as automation tools and integrations with popular third-party tools like Slack, Shopify, and Zapier.
Key features:
- Multichannel support
- Automated workflows and ticket routing
- Powerful reporting and analytics
- Collaboration tools for internal teams
- Integrations with 75+ third-party tools
Pricing: Help Scout offers a range of pricing plans, starting from $20 per user per month for the Standard plan up to $40 per user per month for the Plus plan.
- Freshservice
Freshservice is a cloud-based IT service management software that offers a range of features to manage IT support tickets, assets, and projects. It offers multichannel support, automation tools, and integrations with popular third-party tools like Slack, Zapier, and Jira.
Key features:
- Multichannel support
- Automated ticket routing and escalation
- Powerful reporting and analytics
- Asset management and discovery tools
- Integrations with 50+ third-party tools
Pricing: Freshservice offers a range of pricing plans, starting from $19 per agent per month for the Blossom plan up to $99 per agent per month for the Forest plan.
- HappyFox
HappyFox is a cloud-based help desk software that offers a range of features to manage customer interactions across multiple channels, including email, chat, phone, and social media. It offers automation tools, reporting and analytics, and integrations with popular third-party tools like Salesforce, Slack, and Zapier.
Key features:
- Multichannel support
- Automated workflows and ticket routing
- Powerful reporting and analytics
- Collaboration tools for internal teams
- Integrations with 50+ third-party tools
Pricing: HappyFox offers a range of pricing plans, starting from $29 per agent per month for the Mighty plan up to $99 per agent per month for the Enterprise plan.
- Jira Service Desk
Jira Service Desk is a cloud-based IT service management software that offers a range of features to manage IT support tickets, assets, and projects. It offers automation tools, reporting and analytics, and integrations with popular third-party tools like Slack, GitHub, and Confluence.
Key features:
- Multichannel support
- Automated ticket routing and escalation
- Powerful reporting and analytics
- Asset management and discovery tools
- Integrations with 3,000+ third-party tools
Pricing: Jira Service Desk offers a range of pricing plans, starting from $20 per agent per month for the Standard plan up to $40 per agent per month for the Premium plan.
- Kayako
Kayako is a cloud-based help desk software that offers a range of features to manage customer interactions across multiple channels, including email, chat, phone, and social media. It offers automation tools, reporting and analytics, and integrations with popular third-party tools like Salesforce, Slack, and Shopify.
Key features:
- Multichannel support
- Automated workflows and ticket routing
- Powerful reporting and analytics
- Collaboration tools for internal teams
- Integrations with 750+ third-party tools
Pricing: Kayako offers a range of pricing plans, starting from $15 per agent per month for the Inbox plan up to $60 per agent per month for the Growth plan.
- Intercom
Intercom is a cloud-based customer messaging platform that offers a range of features to manage customer interactions across multiple channels, including email, chat, and social media. It offers automation tools, reporting and analytics, and integrations with popular third-party tools like Salesforce, Slack, and Shopify.
Key features:
- Multichannel support
- Automated workflows and ticket routing
- Powerful reporting and analytics
- Collaboration tools for internal teams
- Integrations with 250+ third-party tools
Pricing: Intercom offers a range of pricing plans, starting from $39 per month for the Essential plan up to $999 per month for the Pro plan.
Comparing the Best LiveAgent Alternatives
To help you compare the best LiveAgent alternatives, we’ve created a comparison table below:
| Software | Key Features | Pricing |
|---|---|---|
| Zendesk | Multichannel support, automation, reporting and analytics, 1,000+ integrations | $19-$199 per agent per month |
| Freshdesk | Multichannel support, automation, reporting and analytics, 150+ integrations | $19-$99 per agent per month |
| Zoho Desk | Multichannel support, automation, reporting and analytics, 50+ integrations | $12-$25 per agent per month |
| Help Scout | Multichannel support, automation, reporting and analytics, 75+ integrations | $20-$40 per user per month |
| Freshservice | Multichannel support, automation, reporting and analytics, 50+ integrations | $19-$99 per agent per month |
| HappyFox | Multichannel support, automation, reporting and analytics, 50+ integrations | $29-$99 per agent per month |
| Jira Service Desk | Multichannel support, automation, reporting and analytics, 3,000+ integrations | $20-$40 per agent per month |
| Kayako | Multichannel support, automation, reporting and analytics, 750+ integrations | $15-$60 per agent per month |
| Intercom | Multichannel support, automation, reporting and analytics, 250+ integrations | $39-$999 per month |
Final Thoughts
LiveAgent is a popular help desk software that offers a range of features to manage customer interactions across multiple channels. However, there are several LiveAgent alternatives and competitors that offer similar or even better features at a lower cost.
When choosing the best LiveAgent alternative for your business, it’s important to consider factors such as pricing, key features, integrations, and ease of use. We hope this article has helped you to discover some of the best LiveAgent alternatives and make an informed decision for your business.